How much do airlines really know about their customers?

By Bruce, on December 16th, 2010%
iceberg

The golden opportunity for airlines is to integrate social media data into their customer profiles. . . . → Read More: How much do airlines really know about their customers?

View Comments   CRM, Main, Social Media

Social Media demands that airlines get the basics right

By Bruce, on November 22nd, 2010%

Social Media demands that airlines get the basics of customer service right . . . → Read More: Social Media demands that airlines get the basics right

View Comments   Main, Social Media